Introduction

At The STLL, we want to be clear about our refund and cancellation terms for both our digital membership and our retreats.

The STLL Membership

When you purchase The STLL Membership, you make a one-time payment that grants you lifetime access to our library of digital resources, including courses, workshops, and meditations. Access begins immediately upon purchase and continues for the lifetime of the platform.

We regularly update and expand our library, though we may update, modify, or retire specific content as needed.

Membership Refunds

Membership fees are non-refundable, except where a service provided by The STLL is not delivered as described or is significantly different from the description provided.

If you believe you are eligible for a refund, please email info@thestll.com within 30 days of purchase, including your membership details and the reason for your request. We will review your request and respond within 14 business days.

Refunds will not be provided if:

• You choose not to use your membership.

• The content does not meet individual expectations.

• You decide to stop using the Services.

The STLL Retreats

A 50% non-refundable deposit is required to secure your place on a retreat.

The remaining 50% of the retreat fee is payable in two 25% instalments, according to the payment schedule provided at the time of booking.

If you need to cancel your booking, we may refund the second payment if you cancel at least 8 weeks before the retreat begins. Your initial 50% deposit remains non-refundable.

Cancellations made less than 8 weeks before the retreat begins are not eligible for a refund.

If The STLL cancels a retreat

In the unlikely event that The STLL needs to cancel a retreat, you will receive a full refund of all payments made to The STLL.

Changes to the Policy

The STLL reserves the right to modify this policy at any time. We will post any changes on this page, and they will take effect immediately. Members are encouraged to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this policy or your membership, please contact us at info@thestll.com.